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If this condition is met, we are dealing with a process.As an approach, BPM sees processes as important assets of an organization that must be understood, managed, and developed to announce and deliver value-added products and services to clients or customers.

Processes span organizational boundaries, linking together people, information flows, systems, and other assets to create and deliver value to customers and constituents." It is common to confuse BPM with a BPM suite (BPMS).Whether or not existing processes are considered, the aim of this step is to ensure a correct and efficient new design.The proposed improvement could be in human-to-human, human-to-system or system-to-system workflows, and might target regulatory, market, or competitive challenges faced by the businesses.Process design encompasses both the identification of existing processes and the design of "to-be" processes.Areas of focus include representation of the process flow, the factors within it, alerts and notifications, escalations, standard operating procedures, service level agreements, and task hand-over mechanisms.

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